FAQs
Some of our most frequently asked questions to help you find the answers you are looking for.
Our orders are posted out via a Royal Mail. We have two postage options available.
1. Standard delivery - 2-4 working days - Second Class Signed For service. This service costs £4.95 for orders under £50 and is free for orders over £50.
2. Express delivery - Next day where possible when orders are placed before 2pm.
We would always advise you to allow 3-5 working days for your standard delivery order to arrive. If you need your order delivered quicker than this, please select 'Express Shipping' at checkout for the next day service.
We endeavour to dispatch and deliver all of our online orders within 7 days of your order being placed, if you have selected standard delivery. If you have placed an order with us and it still hasn’t arrived with you, then please do get in touch with us at hello@self.uk.com and we will absolutely look into this for you.
Yes, we do! We actually have three stores located in the North East of the country. Please find details of where you can find us by clicking below.
Of course. If you’ve placed an order with us online and would like to return it to any of our stores, please feel free to do so. All we ask is that you bring your email confirmation of your order along with the original payment method, so that we can offer you a refund in-store.
Yes! Everything we have listed and available to purchase online is also available to be purchased in our stores. Please be aware that not all of our boutiques carry all of the same stock, due to their individual size, so we recommend getting in touch with us first if there is a specific product you’re after, as we can then advise you which store to visit.
Yes, we do! A small selection of our hand-picked products are only available to shop in-store.
Yes, we do, and if you are passionate about, and value, your employees' mental health, then we are the gift partner for you. Please feel free to check out how our corporate gifting works here.